Application
This unit describes the skills and knowledge required to support the effective operation of a website, by establishing content upload guidelines and procedures, in the context of site policies.
It applies to individuals who work in website maintenance roles who are required to ensure that a website remains operational.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop site policies | 1.1 Develop and disseminate policies on acceptable usage, security, privacy and copyright issues, based on technical security and privacy requirements 1.2 Develop and disseminate, roles and responsibilities for updating and loading content, and removing redundant information 1.3 Document and disseminate information about the nature of content able to be updated and loaded 1.4 Establish the upload documentation, and disseminate the processes and procedures for the updating, loading or removal of content on the site 1.5 Implement automatic and routine, updating and archiving procedures |
2. Establish the updating and loading procedures | 2.1 Allocate, and make available to contributors, directory space to update and load new site content 2.2 Identify and make available for use, authoring guides and resources, based on cascading style sheets (CSS) and business style guides 2.3 Develop and make available, new content templates to be applied by authors for use based on CSS parameters 2.4 Allocate and monitor server permissions 2.5 Identify preferred file transfer protocol (FTP) client based on best fit with the technical environment, and make available for use 2.6 Customise the FTP client to meet requirements 2.7 Identify and develop authoring support tools, such as help files and links 2.8 Disseminate authoring support tools, such as help files and links, as necessary |
3. Document the guidelines | 3.1 Develop documentation for loading information, taking into consideration security and privacy 3.2 Document and make available, links to recommended support tools 3.3 Automate the details of recent updates and loading of information, and document on the site |
Evidence of Performance
Evidence of the ability to:
develop a policy for uploading and removing website content that:
ensures that the policy reflects the strategic intent of the site, while maintaining site security and privacy standards
adheres to quality standards for the updating process and data
ensures that updates occur in a secure and convenient manner
develops updating and loading procedures for website content
reviews guidelines for uploading content to websites.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
outline copyright and intellectual property issues
summarise the information architecture
identify and describe, internet protocols
outline the procedures for disseminating and documenting technical specifications
clarify the website’s architecture and business process design, and how e-business sites may fit into corporate strategy.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the website technologies field of work, and include access to:
the servers
an e-business website
the file transfer protocol (FTP) software
the organisational documentation, requirements and guidelines.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1-1.3, 2.2, 2.5 | Critically analyses complex documentation from a variety of sources, and consolidates information, relating to specific criteria to determine requirements |
Writing | 1.1-1.5, 2.3, 2.7, 3.1-3.3 | Develops procedural material for a specific audience, using clear and detailed language, in order to convey explicit information, requirements and recommendations |
Navigate the world of work | 1.1, 1.2, 1.5, 3.1 | Modifies or develops organisational policies and procedures, to comply with legislative requirements and organisation goals Contributes to roles and responsibilities, of self and others |
Interact with others | 1.1-1.4, 2.1, 2.4, 2.8, 3.2 | Selects and uses, the appropriate conventions and protocols when communicating with clients and co-workers, in a range of work contexts Uses a range of strategies to establish a sense of connection, and to build rapport with clients and co-workers Cooperates with others, and contributes to work practices, where joint outcomes are expected, and deadlines are to be met Identifies and explores, differences in a diverse range of people in the work context, and makes adjustments to communication in recognition of these differences |
Get the work done | 1.1-1.5, 2.1, 2.2, 2.4-2.7, 3.3 | Takes responsibility for planning, sequencing and prioritising tasks and own workload, for efficiency and effective outcomes Contributes to the continuous improvement of current work practices, by applying basic principles of analytical and lateral thinking Uses familiar digital technologies and systems to access information, search and enter data, present information and communicate with others, cognisant of data security and safety |
Sectors
Web